5 Items Worth Communicating To Pet Owners This Holiday Season!
1. Food & Sweets
2. Holiday Hours
Your clients will appreciate knowing your holiday hours. Make sure you post this information where it is readily available, including your hospital's website, mobile app, and social networks. Another nice touch is to include your holiday hours in a holiday greeting or send them a push from your mobile app, text message or email notification.
This one is often overlooked by clients and veterinary practices. Reminding clients to reorder their medications (in-clinic and online pharmacy) and food before the holiday and when they need to be picked up by, will show excellent customer service and set you apart from your competition.
4. Emergency Protocol
If you are going to be closed, please be sure that Emergency information is convenient and accessible for the client. Your mobile app should have an emergency button.
5. Holiday Decorations
Mistletoe and holly surely add to the holiday charm, but they can be harmful to your pet when ingested. ASPCA describes in detail all the potential holiday decoration hazards. Take a gander and share how they can enjoy the holiday with their pets.
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